You can request a ride by:

• Phone: Call 1-866-787-4907 (Belleville Area) or 613-332-8291 (Bancroft Area)
  Office hours: Monday to Friday, 9:00 AM–12:00 PM and 1:00 PM–4:30 PM

• Online: Fill out the “Book a Ride” form on this page.

• Ideally, please provide 2–3 days’ notice.

• Bookings must be made by noon, 48 hours in advance of your appointment.

• For Saturday, Sunday, or Monday rides, requests must be received by noon Thursday.

• All passengers must be named at the time of booking.

• If you need a stop at a pharmacy or grocery store, let us know:

  • When you book your appointment, or

  • During the confirmation call before your trip.

• Let us know if you cannot share a ride due to medical or legal reasons. Documentation may be required.

• Medical appointments take priority over all other trips.

• Pickup times may vary due to scheduling demands — we appreciate your patience.

• Drivers will only wait 5 minutes before moving on. Missed pickups are considered non-cancelled rides and will be billed.

• Be respectful of the driver, other passengers, the vehicle and property

• No verbal abuse or disrespect will be tolerated. Incidents may affect your eligibility to use the service.

• Please remove all personal items and garbage when exiting the vehicle.

• Call the office at 1-866-787-4907 (Belleville Area) or 613-332-8291 (Bancroft Area).

• Do not cancel through the driver — they cannot accept cancellations or new bookings.

• If a ride is not cancelled before the driver is dispatched, it will be billed.

• Drivers will only wait 5 minutes before moving on. Missed pickups are considered non-cancelled rides and will be billed.

• Three missed (non-cancelled) rides may result in suspension from service.

Policy – Face Covering Requirements at Bancroft Community Transit (BCT)

 This policy has been written to continue to safeguard the community against COVID-19 and ensure compliance with the Emergency Management and Civil Protection Act (EMCPA) Ontario Regulation 263/20 s.4(2) as instructed by the Hastings Prince Edward Public Health (HPEPH) Acting Medical Officer of Health. BCT recognizes our role in reducing the spread of COVID-19 in our community.

 Effective 12:01 p.m. July 10, 2020:

 BCT requires anyone entering our facilities and vehicles, including public transit, to wear a non-medical mask or face covering.

 The non-medical mask or face covering must be worn while inside the premises* and vehicles, unless it is reasonably required to temporarily remove the face covering for services provided by BCT *(Premises include BCT offices as well as BCT’s Wattle & Daub Café).

 All persons will be notified of this requirement through signage posted in the vehicles, and at the entrance of the BCT office and BCT’s Wattle & Daub Cafe.

 This policy will be enacted and enforced in ‘good faith’ by BCT staff and drivers and is an opportunity to educate passengers and customers about the use of non-medical masks or face coverings while indoors as a community safety measure.

 Exceptions

 Some people may not be able to tolerate wearing a mask. BCT staff and drivers will exempt a person from wearing a non-medical mask or face covering on the premises or in the vehicles if the person is:

• the person is a child under the age of two years; or a child under the age of five years chronologically or developmentally and cannot be persuaded to wear a face covering by their caregiver;

• the person has a medical condition rendering them unable to wear a non-medical mask or face covering safely;

• the person cannot apply or remove a non-medical mask or face covering without assistance;

• the person cannot wear a non-medical mask or face covering or cannot cover their face in a way that would appropriately control the source of droplets for reasons of religion or other protections under the Ontario Human Rights Code, R.S.O. 1990, c. H. 19, as amended;

 Role of Staff/drivers

 All staff/drivers will be trained on the new policy regarding face covering requirements.

 All staff/drivers will be required to wear a non-medical mask or face covering while driving and working in the space that services the public unless they meet exemptions outlined above OR is within or behind a physical barrier (plexiglass).

Staff/drivers will do their best to limit entry of any person not wearing a non-medical mask or face covering. Efforts may include:

• Giving a verbal reminder upon entry that the customer is instructed to wear a face covering by the HPEPH Acting Medical Officer of Health.

• For customers in the premises seen removing their face covering for extended periods of time, giving a verbal reminder of the requirement to wear a face covering under instruction by the Acting Medical Officer of Health for HPEPH.

• If a customer refuses to put on a face covering and refuses to leave the premises or vehicles, staff/drivers are not required to engage further; there is no need to turn away or remove a customer to achieve the best effort standard

This policy remains in effect until such time as instructions are modified or revoked by the Acting Medical Officer of Health for HPEPH.

We appreciate your understanding along with your best efforts to encourage compliance.

On behalf of the BCT Board of Directors,

Gwen Coish, BCT Director of Operations.

July 9, 2020