BOOK COMMUNITY TRANSIT:

Select the appropriate button below depending upon your pickup location

OR CALL:

1-866-787-4907 (Belleville Area Pickup)

613-332-8291 (Bancroft Area Pickup)

Please note that individual customers must book their ride at least 48 hours in advance.

How to use Bancroft Community Transit

Download Transit Schedule

Bancroft Community Transit (BCT) is here to help you get where you need to go—whether it's a medical appointment, essential service, or community program. Here’s how the service works:

  • To use BCT non urgent medical transit, you must be:

    • Under the age of 55

    • Referred by and registered with one of the following agencies:

    Eligible Agencies Include:

    • Access Center

    • Addiction Assessment Counselling Centre

    • Adult Day Services – VON

    • Baptiste Lake Métis Health Services

    • Centennial Manor

    • Children’s Mental Health

    • Community Mental Health

    • Community Cupboard

    • Counselling Services of Belleville

    • Hastings County Children’s Aid Society

    • Hastings & Prince Edward County Health Unit

    • Loyalist College

    • Maggies/Tamarack Resource Centre

    • North Hastings Community Development Council

    • North Hastings Community Integration Assoc.

    • North Hastings Counselling Centre

    • North Hastings Mental Health Support Group

    • North Hastings Palliative Support

    • North Hastings Children’s Services

    • Ontario Works

    • Probation & Parole

    • Quinte Community Homes

    • Senior Home Support – NHVCS

    • Sexual Assault Centre for Quinte & District

    • Work Enterprise Centre

    If you are 55 or older and require non urgent medical transit, please contact Senior Home Support at 613-332-4700. However, BCT DOES provide public transit for ALL ages, so if you need to get to local appointments BCT can provide this for you. See public transportation section for more info.

    Still unsure if you're eligible? Visit our [Eligibility Page] or call the BCT office at 613-332-2732 for help.

  • Once your agency has confirmed your eligibility and registered you with BCT, you can begin booking rides directly with us.

  • To book a ride, call Dispatch at 613-332-2732.

    • You must provide a minimum of 24 hours’ notice

    • Our Dispatch team will check for driver availability

    • You’ll pay cash to your driver, unless other payment arrangements have been made through your agency

    • Notify Dispatch if:

      • You are bringing an escort

      • You need to cancel your ride (please give 24 hours’ notice)

      • You need to transport children (special rules apply)

    If BCT needs to cancel your ride, we’ll contact you through Dispatch.

    Please note: You may need to share a ride and be flexible with pickup and drop-off times.

  • BCT has been providing safe and reliable public transit for all since the spring of 2017, offering both on demand and conventional services. To ride BCT public transit call the public transit number specifically designated for this service, 613-558-8217. Booking a day ahead is preferred for on demand and will guarantee a ride and time when you need it. However, calling the day you need your ride can be accommodated most times, but desired pickup time is not guaranteed. BCT can make connections in and around the Town of Bancroft, as well connections to and from Faraday, Wollaston and Hastings Highlands. More information, including our fares, is listed under the “Public Transportation” tab.

    • We want every trip to be safe and comfortable for all riders and drivers. Please follow these rules:

      • Seat belts must be worn at all times. If you cannot wear a seatbelt, we unfortunately cannot provide transportation.

      • Children must be in suitable child seats.

      • No smoking in vehicles.

      • Drivers may refuse transportation to any client who appears intoxicated or otherwise unfit to travel safely.

      • No-shows or misuse of the service may result in loss of access to transportation.

  • We respect your privacy. Any information shared with BCT staff or volunteer drivers is kept strictly confidential.