How To Use The Bancroft Community Transit Service:

To use the services of Bancroft Community Transit, this is what you need to know.

You will be referred to the service by the Agency that you are connected with (ie: Health Unit, Ontario Works, Children's Aid Society, etc.). To find out if you are eligible for our service see our Eligibility page, or call the office at 332-2732.

Once you or your Agency has registered you with Bancroft Community Transit, calls for rides can be made directly to the Transit office. A minimum of 24 hours notice is required to book a ride. Rides will be provided by volunteer drivers of Bancroft Community Transit.

DISPATCH: 332-2732

• call Dispatch to book a ride
• Dispatch will see if a driver is available
• you will pay cash to driver unless payment is pre-arranged through your Agency
• cancellations to Dispatch within 24 hours
• if Transit needs to cancel a ride, you will be notified by Dispatch
• notify Transit if you are bringing an escort
• you may have to share a ride and be flexible with pick up and drop off times
• special rules apply to transporting children, call Dispatch for more information
• If you are over age 55, call Senior Home Support: 332-4700

Courtesy & Safety Rules

Failure to show up for a ride, or misusing the service in any way, will result in no service to you in the future. Seat belts must be worn, if you cannot wear a seat belt, we cannot transport you.

Children must be in suitable child seats and all vehicles are non-smoking. Bancroft Community Transit drivers may refuse rides to any client that appears intoxicated or otherwise in a condition that makes the driver unsure of the suitability of transporting them.

Confidentiality

All information given to the staff or drivers will remain strictly confidential.

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The office is open Monday to Friday
9:00 a.m. to 4:30 p.m.

To register, to book the service or for further information, you may use our on-line registration form, e-mail or telephone 332-2732 between the hours of 8:30 a.m. to 4:30 p.m.

24 HOURS NOTICE for PICK UP and CANCELLATION is REQUIRED.

Fares are based upon the distance traveled and will be quoted by Dispatch. Fares must be paid to the driver prior to the trip unless prearranged through your Agency.